Customers: Our customers are our number one priority. We constantly strive to exceed the expectations of our customers.

People: Our employees are partners working together to pursue a shared goal. We strongly value teamwork, and our team is motivated to succeed.

Technology : We leverage information technology to enhance efficiencies and improve our service to customers.

Innovation: We strive to be creative and innovative in every aspect of our work. All team members are encouraged to generate new ideas for improving service, products, and performance.

Excellence: Excellence is our driving force. As a performance-driven company, we continuously aim to improve and add value in all that we do.

Quality: Quality is the culmination of our efforts to provide the best products and services available and is ultimately defined by our customer.

See what some of our customers are saying about us…

"Your claims staff is experienced, pro-active, efficient, and technically thoughtful. I've enjoyed working with you…we make a good team." -- Reliance National

"NM&A has made every effort to accommodate our firm in special requests…they have been very diligent in the adjudication and payment of our claims." -- Total Safety

Guiding Principles

We conduct our business according to the highest ethical standards. We practice principle-centered leadership and value work ethic. We endeavor to treat all of our business partners with the highest level of integrity, honesty, respect, and courtesy.

We are committed to quality and strive to consistently exceed our customers' expectations. We apply this practice to people, technology, innovation, and service quality excellence. This serves as the basis of our continued growth and success.

We endeavor to create a business culture where diversity is embraced and people are rewarded for their contribution. We are committed to developing and empowering people at every level in the organization.

We recognize customers, employees, businesses partners, and the community as stakeholders in the success of our business.